Thank you for choosing Hallmrak! Below is our shipping policy, designed to offer you clear and transparent details regarding logistics and delivery.
Order Processing Time
- Order Confirmation: Once your order payment is successfully completed, we will commence processing your order.
- Processing Time: All orders are typically processed within 1-3 business days (excluding weekends and statutory holidays).
Delivery Range
We offer global delivery services. Wherever you are located, you can enjoy our high-quality products and services.
Delivery Time
The delivery time varies depending on your region and the delivery method you select:
- Domestic Orders: Estimated delivery within 5-7 business days.
- International Orders: Estimated delivery within 7-14 business days (the specific time may be extended due to customs inspection).
Notes:
- Special events or holidays may lead to delivery delays. We will make every effort to ensure that you receive your items as promptly as possible.
- For remote areas, the delivery time might be slightly longer.
Delivery Fee
- Standard Delivery: The fee is automatically calculated based on the order amount and the delivery address during the checkout process.
- Free Shipping for Orders over a Certain Amount: In some regions, orders exceeding a specific amount are eligible for free standard delivery. Please refer to the prompts on the checkout page for the exact threshold.
Logistics Tracking
Once your order is shipped, you will receive a confirmation email containing a logistics tracking number. You can track the status of your order in real-time either through the link provided in the email or by visiting the official website of the logistics service provider.
Customs and Duties
For international orders:
- The destination country or region may impose import taxes, tariffs, or other charges on the goods. These fees are the responsibility of the buyer.
- Please familiarize yourself with the relevant policies of your country or region before placing an order.
Order Delays or Problems
If you haven’t received your order within the estimated delivery time, please contact our customer service team:
- Email: [email protected]
- Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
We will promptly check and resolve the issue for you.
Wrong or Undeliverable Address
If you make an error when filling in the order address, please contact us immediately so that we can modify it. Once the order has been shipped, we may not be able to change the address.
If the order is returned due to an incorrect address, you will be required to pay additional shipping fees to have it re-shipped.
We appreciate your understanding, and Hallmrak is dedicated to providing you with the best shopping experience.experience. If you have any questions or need assistance, please feel free to contact us through the Contact Us page.